Malaysia-based BPO partner since 2020
Customer experience that moves your business forward.
We combine trained people, practical solutions and disciplined operations to help organisations serve customers, generate revenue and scale with confidence.
2020Established
300Workstations
7Core solutions
Live OperationsThis week
One connected team
CX
Customer CareInbound support
SL
Sales TeamOutbound campaigns
QA
Quality TeamCoaching & training
Since2020
Built to scale
Human-centred service
Scalable operations
Practical business solutions
Performance-focused teams
About IOT
Experience, agility and people working together.
IOT Contact Centre Sdn Bhd has supported business operations since 2020. From customer care to sales and account management, we build tailored teams and workflows around each organisation’s objectives.
Our approach is straightforward: understand the business challenge, design the right operating model, prepare the people, and continuously improve performance through close collaboration.
See how we work →
01
Right-sized solutions
Flexible programmes built around your scope, customer journey, targets and internal processes.
People prepared to perform
Training, coaching and clear expectations help teams represent your brand with confidence.
Close partnership
Account management and consultation keep delivery aligned with changing business needs.
What we do
From customer conversations to business outcomes.
Choose a focused service or combine multiple capabilities into one integrated programme.
Business Solutions
Practical operating solutions designed to improve efficiency, customer engagement and business performance.
Training & Development
Structured learning, product knowledge, communication skills and coaching programmes for operational teams.
Inbound Contact Centre
Responsive customer care, enquiry handling, service support and issue resolution delivered by trained agents.
Outbound Contact Centre
Campaign outreach, follow-ups, lead engagement, surveys and targeted customer communication.
Sales
Dedicated sales teams focused on qualified conversations, conversion and sustainable revenue growth.
Account Management
Hands-on coordination, performance review and stakeholder support throughout the partnership.
07
Consultation
Operational review and advisory support to define the right customer engagement, staffing and delivery approach.
Discuss your needs → Our approach
A clear path from challenge to delivery.
Every engagement begins with your objectives—not a standard package. We shape the people, process and operating rhythm around what success means to your business.
Discuss Your RequirementsDiscover
Understand goals, customer journeys, volumes, service levels and operational constraints.
Design
Build the service model, workflow, reporting structure, staffing plan and training requirements.
Prepare
Recruit or assign the right team, complete training and validate operational readiness.
Deliver & Improve
Operate, review performance, coach teams and refine the programme as business needs evolve.
Careers at IOT
Build skills. Create impact. Grow with us.
Join a team where communication, learning and performance come together. We welcome people who care about customers and want to build a career in business operations.
Upload Your Resume Contact us
Let’s build the right solution for your business.
Tell us what you are trying to achieve. Our team will discuss your requirements and identify the most practical way forward.
Call us03-7610 2188
Email usinfo@iotcc.com.my
Visit usLevel 8, Mesiniaga Tower,
Jalan SS16/1, SS 16,
47500 Subang Jaya, Selangor
Jalan SS16/1, SS 16,
47500 Subang Jaya, Selangor